Introduction:
Under the European 2018 General Data Protection Regulation (GDPR) you, as a client, have specific rights. To communicate these rights to you in a clear and concise manner, I am providing you with this Privacy Notice.
Any information that you share with me and by which you could be identified, will only be used in accordance with this Privacy Notice. I may change this Privacy Notice from time to time, by updating this page in line with the legislation. This Privacy Notice is effective from 23 May 2024.
By continuing to use my website helenwoodcockcounselling.co.uk or making initial contact with me by phone or email, you are accepting and consenting to the practices described in this policy and agreeing to my use of cookies described below.
Personal Data
Any personal data you share with me, including your name and contact details, will be held securely. I use this information to provide a counselling service and to run and maintain my business. I will not share this information with any other person, save where you indicate that you or someone else is at risk of significant harm, in which case I reserve the right to contact a GP or other appropriate support services if I deem it appropriate. I provide detailed information about this at a first counselling appointment or on request.
In the event that I can no longer provide counselling services as part of an unplanned event, I have a Clinical Will with my supervisor who would then have access to your contact information to agree with you next steps to provide appropriate support.
I use whereby.com to provide online counselling sessions and their compliance information can be found here: https://whereby.com/information/gdpr/
Cookies
My website uses webhealer.net which uses cookies to help identify and track visitors and their website access preferences. Visitors to helenwoodcockcounselling.co.uk who do not wish to have cookies placed on their computers, should set their browsers to refuse cookies before using the website.
External Links
Although my website aims to include only quality, safe and relevant external links, I cannot guarantee or verify the content of any externally linked websites and you will be using such links at your own risk. I cannot therefore be held responsible for the protection and privacy of any information which you provide when visiting such sites and these sites are not governed by this Privacy Notice.
Retaining Your Personal Data
I will retain personal data for the duration of my work with you and for a period of 5 years after our work has ended. If you make initial contact with me but do not go on to attend counselling sessions, I will delete your information after one month.
Contact
If you wish to contact me with questions, concerns, complaints or request for your information then please contact me at:
Telephone: 0730 5326213
Your Rights
You have the right to access the personal data that I hold about you at any time, to be kept informed of the way your personal data is processed and to have your personal data corrected or erased. You have the right to withdraw your consent to any aspect of the use of your personal data set out in this Privacy Notice at any time.
Please let me know in writing, if you want to access or have your personal data corrected or erased and I will respond to your request within thirty days.
You don’t usually need to pay a fee to exercise your rights. If you make a request, I have one calendar month to respond to you. To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.
How To Complain
If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice. If you remain unhappy with how I have used your data after raising a complaint with us, you can also complain to the ICO.
Last Updated
21 May 2024.